We want you to love your order, and are happy to offer a return for a refund, exchange or credit note for return requests made within 30 DAYS of the order being delivered. Subject to the following requirements:
- The return request must be made within 30 DAYS of the order being delivered.
- The items must be returned in their original condition.
- CLOTHING should be returned unworn and unwashed
- FOOTWEAR should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (e.g. dust bags / original designer shoe box) sent as a part of the order. The soles must not show any signs of wear.
- SUNGLASSES should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (i.e. cleaning cloth, case) sent as a part of the order.
ALL items should be returned with their original packaging and other accessories (dust bag, jewellery/shoe box etc.) received with the original order.
- ONLY ELIGIBLE FOR RETURN IF FAULTY OR DAMAGED:
- Pierced Jewellery
Please ensure your return is valid, by reviewing our return policy above, before proceeding.
- Contact firstname.lastname@example.org within 30 DAYS of receiving your order. Please specify your name, order number and item/s to be returned (please check that your order is eligible - via our 'Returns Policy').
- Parcels must be sent with a tracking number that needs to be provided to The UnCommons Vinntage once sent. Please note: return shipping costs are not covered by The UnCommons Vintage, and will not be included in your refund.
- The UnCommons Vintage will review the return and if eligible (meets the return policy per category requirements below), your refund or exchange will be processed.
Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution.
The UnCommons Vintage reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.
*Exclusions do apply, please review our Returns Policy.
- For all faulty or damaged items, The UnCommons Vintage offers a full refund (including shipping costs).
- Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.
- Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($AUD). Any conversion loss will not be covered within the refund process.
- The UnCommons Vintage does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices).
- We will not process refunds for returns that are lost or damaged via return delivery to The UnCommons Vintage.